Bellcom utilises the executive team's combined 70 years Contact
Centre experience.
Bellcom's DBOT experience has transformed our customers'
Call Centre Operations into a leading-edge low-cost service.
One of the UK's largest service providers, Bellcom delivers top
quartile performance from a single state-of-the-art site. As a
Bellcom customer, you could transfer the risks of project
delivery, benefit realisation and service level attainment to
us.
Specifically, Bellcom's Contact Centre proposition will
deliver:
- A leading-edge fully integrated fit-for-purpose facility in a
choice of locations
- The right technical solution which will deliver your
strategic imperatives
- Focus on minimising the operational running costs through
effective management
- Funding of "one off" upfront costs
- Commitment to top quartile service levels
- Commitment to continuous innovation throughout the term of our
partnership
- Scaleable operation - responsive to your changing business
needs
- A comprehensive DBOT (Design, Build, Operate, Transfer) model
complete with technical architecture to support 10 - 1000
seats
- The management of your recruitment, training and operational
management