Your Inbound Sales and Service activities will
be handled by the Bellcom Services team. We
have vast experience in handling all customer service
activities.
The range of customer service activities we can provide you with
include:
- Customer lifecycle management
- Account management / customer retention
- Billing and invoicing queries
- B2B Account Service Management
- After sales contact and servicing requirements
- Payment processing
- Fault diagnostics
- Logistics Tracking/Returns Service
- High Value customer queries
- Correspondence and complaint handling
- 24 x 7 365 days a year availability
- Product Support
Utilising our best of breed technology, Bellcom measures and
tracks all inbound activity. This will provide you
with full activity reporting so you can be sure your agents are
efficient and optimised to provide the best service possible, at
the lowest cost to serve.
Sitting behind this is a state-of-the-art workforce optimisation
tool which will allow us to manage your trend of peaks and
troughs.